Ongoing support means I work with your business as a long-term design partner. Instead of searching for a new designer each time something is needed, you get consistent design support while your brand stays aligned as it grows. I collaborate with teams internationally and adapt to the workflow that suits your business best. Your monthly fee is paid at the start of each monthly cycle, which begins on your start date, and it reserves a set number of hours for you. There is a minimum 3-month commitment, then it continues month to month with 30 days’ notice, ending at the close of your cycle.

You can share as many requests as you like. They join the queue and I give each one my full focus, one at a time, in order of priority. This keeps the quality high and the feedback clear. Smaller requests usually take 2 to 4 working days, and larger pieces are split into steps with a delivery date agreed upfront. Your reserved hours are what keep the queue moving.

Hours do not roll over, because they are reserved for you each cycle so I can keep your turnarounds quick and your work focused. If you need more hours in a cycle, extra time may be available at a higher rate, depending on my availability, and we agree it in writing first. If I ever cause a delay and cannot use your reserved hours, I will make that time up.

Brand Foundation and Brand Application projects are scoped and priced upfront as a fixed fee, paid in stages, with the first payment securing your start date. Most projects take 1 to 3 months, depending on scope and how quickly feedback comes in. Revision rounds are included as agreed in your proposal, so you know exactly what you’re getting before we start.

Yes. Not every project starts from zero. If you already have a logo or existing brand assets, we can refine, extend or realign them so the brand becomes more consistent and scalable. I’m also happy to apply your existing identity across the materials your business needs.

Briefs, requests and feedback are shared through a client portal, by email or in a shared Google Drive folder. We agree on one at the start, so everything stays in one place. You can provide written briefs, reference images or short explanations, whatever communicates the goal clearly. For anything complex, we jump on a quick call.

You own all approved final deliverables once they are paid for. I keep the right to show the work in my portfolio, and unused concepts stay mine. I’m also happy to sign an NDA if you need one.

Submit an enquiry through the contact form. I review every enquiry personally and typically respond within 24 hours with a thoughtful reply and clear next steps, usually starting with a short discovery call.